Dear Subway, your store blows

I hate to say it, but I think I'm getting good at the letter writing/bitching thing.

To Whom It May Concern:

Congratulations on your $5 footlong ad campaign. I must say, it's quite catchy. In fact, it helped bring us in to your establishment at 8325 W. Broadway, Suite 200, this evening.
We arrived a little bit before 10 p.m. intending to get a sandwich, nothing else (save for a cup of water), and sit down and eat. Simple--food, bread, water. Folks have been doing it since the dawn of time.

Your guys found a way to screw it up.

A little demographic information for you: my wife and I are 28 and 33, respectively; we are clean-cut, both employed and don't have a criminal record. Now, having said that, I have a few questions.

First, if there are only two employees on a shift, wouldn't it be a good idea to establish a company policy to ensure franchises have a manager on duty that speaks English? In this case, after asking three times for a cup of water, the manager gave me two full cups and charged me for two sodas, which we did not ask for. Then he smiled at me like he'd just gotten now hydraulic shocks on his lowrider.

Then, once we had our meal, we were promptly told to leave. We were told the restaurant closes at 10 and to get out. Now, I am not the greatest mathematician in the world, but I do know that if the sign on the door says the store closes at 11 p.m., that means there is another hour before the store closes. If the franchise is going to kick people out, they either 1) have no customer service skills or 2) should learn how to count.

Simply put, this is the lousiest customer service experience I have had at any fast food franchise at any point. I am utterly disgusted. Having someone smile at me and tell me to get out because it's 10:00 after charging me for items I did not request is more than a little annoying.

I don't know if you have any control over this franchise, but if you do, please inform the owner that they run a lousy operation. If they can't hire employees who can count or understand simple requests, then they shouldn't expect repeat customers. They won't have one here.